Frequently Asked Questions

Expert advice for your growing garden.

When will my plants be shipped?

We ship our plants at the appropriate planting time for your specific hardiness zone. You can check our shipping schedule map to see the estimated delivery window for your region.

What is your 'No-Risk' guarantee?

If your plant does not survive or you are not satisfied with its performance, we will provide a replacement or a merchandise credit for the amount paid, provided you contact us within one year of shipment.

How do I care for my plants upon arrival?

Each shipment includes a detailed planting guide. We recommend opening your package immediately and following the specific instructions for watering and acclimating your plants before transplanting.

Can I make changes to my order after it's placed?

Because we begin processing orders quickly to ensure timely shipping, changes can only be made within 24 hours of placement. Please contact our customer service team immediately for assistance.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal and Spring Hill Nurseries gift certificates.

Do you ship to P.O. Boxes?

Due to the perishable nature of our products, we require a physical street address for delivery to ensure your plants are not held in a post office box for extended periods.