Returns & Exchanges
At Spring Hill Nurseries, we stand behind our plants with a lifetime guarantee; if your order does not thrive or meet your expectations, we will provide a replacement or a merchandise credit. We are committed to your gardening success and ensure every shipment arrives healthy and ready to grow.
Check Your Guarantee
Verify that your item is covered under our lifetime guarantee by reviewing your order confirmation or the physical packing slip included with your plants.
Contact Customer Support
Reach out to our gardening experts via our online contact form or phone to report any issues with your shipment or plant health.
Provide Order Details
Submit your order number and, if applicable, photos of the plants in question to help our team diagnose any growth issues and expedite your claim.
Receive Credit or Replacement
Once approved, we will issue a merchandise credit for the full amount or schedule a replacement shipment during the next appropriate planting season for your zone.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing